Electronic Queue

The entire process takes seconds and is intuitive

1. Client scans a QR code
   Upon entering your office, the client sees a QR code which they scan with their smartphone camera.
2. Selects a service on their phone
   On the opened web page, they select the desired service and instantly receive their electronic queue number on their phone screen. Clients can freely track their status in real time.
3. Employee calls the client
   The operator works in a simple web interface (ARM) on their computer and calls the next visitor with one click.
4. Information is duplicated on a screen
   The called ticket number and window or office number are displayed on any standard monitor or TV in the client area.

Why is CrystalQ a profitable solution for your business?

1. Radical cost reduction
   Forget about buying, maintaining, and depreciating expensive touchscreen terminals. Our solution uses equipment you already have: a standard monitor and employee computers.
   • Benefit: Saves up to 70% on initial equipment investments. Zero costs for repair and replacement of specialized hardware.
2. Fast deployment
   Since CrystalQ is a cloud-based software solution, deployment does not require complex installation. We simply provide access, and the system is ready to use..
   • Benefit: You start improving service and optimizing processes not in months, but as soon as tomorrow.
3. Modern and secure client experience
   Contactless service is the new standard of quality. Using a personal smartphone instead of a shared screen increases client trust and comfort.
   • Benefit: You position yourself as a modern, tech-savvy, and caring company.
4. All analytics at your fingertips.
   You gain access to a powerful analytics panel to monitor peak hours, staff performance, and service popularity.
   • Benefit: Full control over front-office efficiency and the ability to optimize business processes on the fly.

What is included in CrystalQ?

• On-premise platform:
  The system’s core — management panel and analytics module for the manager — is installed inside your organization.
• Web ARM for employees:Intuitive interface for calling and managing clients, working in any browser.
• Interface for TV panel:Responsive web application for displaying information on any screen.
• Personal QR code and web page:Tools for registering clients in the electronic queue.

Ideal for:

• Banks and credit institutions aiming to optimize branch network costs.
• Medical centers and clinics where safe and contactless service is important.
• Service centers and retail where deployment speed and flexibility are critical.
• Government institutions implementing digital transformation programs and improving service accessibility.